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What You Need to Know Before You Play

Access to live088 depends on your local law and the region you are in — please read these conditions carefully before opening an account. Eligibility, account rules and permitted use are all set out here so you know exactly where you stand.

Eligibility by regionAccount conditionsbKash, Nagad, Rocket wallet rulesPolicy contact pathLocal law applies
live088 What You Need to Know Before You Play
HOW WE HANDLE THIS

Data, Security and Account Retention Practice

Your account data is stored securely and only used in connection with the services you have activated. We do not sell personal data to third parties. You can request a copy of your data or ask us to close your account at any time through the Account Settings screen — processing typically completes within the timeframe required by applicable law in your region.

Data Retention

We hold account records for the period required by the rules of our operating jurisdiction. After account closure, transaction history linked to bKash, Nagad or Rocket is retained as required.

Cookie Use

Cookies keep your session active across pages and remember your preferred payment rail. You can clear cookies via your Android or browser settings without losing your account data.

Account Security

Login uses OTP verification sent to your registered mobile number. If you lose access to that number, contact support immediately — account recovery requires wallet identity confirmation.

Change Requests

To update your registered wallet — bKash, Nagad or Rocket — submit a change request with a copy of your national ID. Changes take effect after our verification team approves the document.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights, a data request, or need clarification on any policy condition, use the channels below. For account-specific legal disputes, include your registered mobile number and the payment method you use — bKash, Nagad or Rocket — so we can locate your record without delay.

Team online

Live Chat

Open the chat icon from any page on live088. State that your query is a legal or policy matter and our team will escalate it appropriately.

Email Support

Send policy queries to our support address listed in your account dashboard. Include your account ID and the policy section your question relates to.

Account Help Centre

Log in, go to Account Settings, and select Policy Request. You can submit data access or account-closure requests directly from that screen.

Frequently Asked Legal Questions

These are the questions we hear most often about account eligibility, data rights and policy conditions. If your question is not covered here, use the live chat path above.

Access depends on whether online gaming is permitted under the laws of your specific region. Check your local legal position before opening an account — we cannot confirm eligibility on your behalf.

Third-party wallet deposits are a breach of account conditions. Your account will be suspended pending review and the deposit may be reversed to the originating bKash number.

Log in, go to Account Settings, and select Policy Request. Submit a data access request there. We process it within the timeframe set by applicable law in your eligible region.

Yes. Submit an account-closure request via Account Settings. Transaction records linked to Nagad, Rocket or bKash may be retained as required by our operating jurisdiction's rules.

These terms are governed by the rules of the jurisdiction where live088 holds operating permissions. The English-language version of all policy documents is the binding version in any dispute.

Submit a wallet-change request with a copy of your national ID through the Account Settings screen. Our verification team reviews the document before the change takes effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.